Privacy Policy
This Privacy Policy explains how RVSTARS RV EXPERT DUBAI, License No. 53010, with headquarters at Dubai Silicon Oasis (HQ), Dubai, United Arab Emirates (“RVSTARS”, “Company”, “we”, “us”, or “our”), collects, uses, stores, shares and protects personal information when you visit or use our website https://www.rvstars.ae/ (the “Website” or “Service”), contact us, request information, make a booking, purchase a product or service, or otherwise interact with us.
Please read this Privacy Policy carefully before using our Website or providing us with any personal information.
By accessing or using our Website, contacting us, submitting information through our forms, making a booking, or purchasing any product or service from us, you acknowledge that you have read and understood this Privacy Policy.
1. Company Information
The Website is operated by:
RVSTARS RV EXPERT DUBAI
License No.: 53010
Address: Dubai Silicon Oasis (HQ), Dubai, United Arab Emirates
Phone: +971 55 187 9791
Email: [office@rvstars.ae](mailto:office@rvstars.ae)
Website: https://www.rvstars.ae/
2. Information We May Collect
We may collect personal information that you voluntarily provide to us when you use the Website, contact us, request information, submit an inquiry, make a booking, purchase a product or service, or communicate with us.
The personal information we may collect includes, without limitation:
• Full name;
• Email address;
• Phone number;
• Billing address;
• Delivery or service address, where applicable;
• Payment-related information;
• Booking details;
• Purchase history;
• Vehicle, RV, service, or product preferences;
• Messages, inquiries, requests, feedback, or other communications you send to us;
• Any other information you choose to provide to us.
We may also collect certain information automatically when you visit or interact with the Website, including:
• IP address;
• Browser type and version;
• Device type and operating system;
• Pages visited on the Website;
• Time and date of visits;
• Referring website or source;
• Approximate location derived from technical data;
• Cookie identifiers and similar tracking information;
• Website usage, performance, and interaction data.
3. How We Collect Information
We may collect information in the following ways:
• Directly from you when you contact us, submit a form, make a booking, request a quote, place an order, or communicate with us;
• Automatically through cookies, pixels, tags, local storage, analytics tools, and similar technologies;
• From payment processors, booking tools, customer support tools, advertising platforms, analytics providers, or other third-party service providers used in connection with the Website or our services;
• From public sources or third parties where permitted by applicable law.
4. How We Use Your Information
We may use your personal information for the following purposes:
• To operate, maintain, and improve the Website;
• To respond to your inquiries, requests, messages, or customer support needs;
• To process bookings, orders, purchases, payments, refunds, or service requests;
• To provide products, services, information, or support requested by you;
• To verify customer information and prevent fraud, unauthorized transactions, or illegal activity;
• To communicate with you about your booking, order, inquiry, or account-related matters;
• To personalize your experience on the Website;
• To improve our products, services, Website functionality, usability, security, and performance;
• To analyze Website traffic, visitor behavior, marketing performance, and service demand;
• To send marketing communications, promotional materials, or offers where permitted by law or where you have provided consent;
• To manage contests, sweepstakes, promotions, surveys, or similar activities;
• To comply with applicable laws, regulations, legal processes, tax obligations, accounting requirements, and lawful requests from public authorities;
• To protect the rights, property, safety, and security of RVSTARS, our customers, users, partners, employees, and others;
• To enforce our Terms and Conditions and other applicable policies.
5. Legal Basis for Processing Personal Information
Where applicable under data protection laws, we may process your personal information on one or more of the following legal bases:
• Your consent, where you have given consent for a specific purpose;
• The necessity of processing to perform a contract with you or to take steps at your request before entering into a contract;
• Our legitimate interests in operating, securing, improving, and promoting our business, Website, products, and services;
• Compliance with applicable legal or regulatory obligations;
• The necessity of processing to establish, exercise, or defend legal claims;
• The necessity of processing to protect the safety, security, rights, or interests of RVSTARS, our users, customers, or third parties.
Where we rely on consent, you may withdraw your consent at any time, subject to applicable legal or contractual restrictions.
6. Cookies and Similar Technologies
We use cookies and similar tracking technologies on our Website. Cookies are small text files placed on your device when you visit a website. They help the Website function correctly, remember your preferences, improve security, analyze traffic, personalize content, and support advertising or marketing activities.
We may use the following categories of cookies:
• Strictly necessary cookies;
• Performance and analytics cookies;
• Functionality cookies;
• Advertising and marketing cookies;
• Social media cookies, pixels, and similar technologies.
Some cookies may be placed directly by RVSTARS, while others may be placed by third-party providers whose services are integrated into our Website.
Where required by applicable law, non-essential cookies such as analytics, advertising, marketing, and certain third-party cookies will only be used after you have provided consent through our cookie banner or cookie settings tool.
You can manage or disable cookies through your browser settings or through the cookie settings tool available on the Website, where provided. Please note that disabling cookies may affect the functionality, performance, or availability of certain parts of the Website.
For more information, please review our Cookie Policy.
7. Sharing Your Information
We may share your personal information with third parties where necessary for the purposes described in this Privacy Policy.
These third parties may include:
• Payment processors;
• Booking, order management, or customer support providers;
• Delivery, logistics, or service partners;
• Website hosting, IT, security, and performance providers;
• Analytics providers;
• Advertising, remarketing, and social media platforms;
• Professional advisers, including lawyers, accountants, auditors, and insurers;
• Government authorities, regulators, courts, law enforcement bodies, or other public authorities where required by law;
• Business partners or successors in connection with a merger, acquisition, restructuring, sale of assets, or transfer of business.
We do not sell your personal information. However, certain advertising, analytics, and social media technologies may involve third-party tracking or profiling, where applicable and where permitted by law.
8. Payment Information
If you make a purchase or booking through the Website or otherwise provide payment information, your payment may be processed by third-party payment processors.
We may receive limited payment-related information, such as payment status, transaction reference, billing details, or confirmation of payment. We do not intend to store full payment card details unless expressly stated and handled through secure, compliant payment systems.
Payment processors are responsible for processing your payment information in accordance with their own terms, privacy policies, and applicable security standards.
9. International Transfers
Your personal information may be stored, processed, or transferred in the United Arab Emirates or in other countries where our service providers, technology partners, hosting providers, payment processors, analytics providers, or advertising partners operate.
Where we transfer personal information internationally, we will take reasonable steps to ensure that appropriate safeguards are applied in accordance with applicable data protection laws.
By using the Website or providing us with your information, you acknowledge that your information may be transferred to and processed in countries outside your country of residence, which may have different data protection laws.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
The retention period may depend on:
• The type of information collected;
• The purpose for which the information was collected;
• The duration of our relationship with you;
• Legal, tax, accounting, reporting, or regulatory requirements;
• The need to resolve disputes or enforce agreements;
• The need to detect, prevent, or investigate fraud, misuse, or security incidents.
When personal information is no longer required, we will delete, anonymize, or securely store it in accordance with applicable law and our internal procedures.
11. Data Security
We take reasonable technical, organizational, and administrative measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
These measures may include access controls, secure systems, monitoring, encryption where appropriate, staff confidentiality measures, and other security safeguards.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your personal information.
12. Your Rights
Subject to applicable law, you may have certain rights regarding your personal information, including:
• The right to request access to your personal information;
• The right to request correction of inaccurate or incomplete information;
• The right to request deletion of your personal information, where applicable;
• The right to withdraw consent where processing is based on consent;
• The right to object to certain processing activities;
• The right to request restriction or suspension of processing in certain circumstances;
• The right to request transfer of your personal information where applicable and technically feasible;
• The right to object to direct marketing communications;
• The right to submit a complaint to a competent data protection authority, where applicable.
To exercise your rights, you may contact us using the contact details provided in this Privacy Policy.
We may need to verify your identity before responding to your request. We may also refuse or limit requests where permitted by applicable law, including where the request is excessive, unlawful, conflicts with legal obligations, affects the rights of others, or relates to information we are required to retain.
13. Marketing Communications
Where permitted by law, we may use your contact details to send you information about our products, services, offers, promotions, updates, or events.
You may opt out of marketing communications at any time by contacting us at [office@rvstars.ae](mailto:office@rvstars.ae) or by using the unsubscribe instructions included in our marketing communications, where available.
Please note that even if you opt out of marketing communications, we may still send you service-related or transactional communications, such as messages about bookings, purchases, payments, customer support, legal notices, or policy updates.
14. Third-Party Websites and Services
Our Website may contain links to third-party websites, platforms, tools, or services that are not owned or controlled by RVSTARS.
We are not responsible for the privacy practices, content, terms, security, or policies of any third-party websites or services. When you access third-party websites or services, your information will be governed by their own privacy policies and terms.
We strongly advise you to read the privacy policies and terms and conditions of any third-party websites or services that you visit or use.
15. Children’s Privacy
Our Website and services are not intended for children. We do not knowingly collect personal information from children without appropriate parental or guardian consent where required by law.
If you believe that a child has provided us with personal information, please contact us at [office@rvstars.ae](mailto:office@rvstars.ae) and we will take appropriate steps to delete such information where required.
16. Data Breaches
If we become aware of a personal data breach that may affect the privacy, confidentiality, or security of personal information, we will take appropriate steps to investigate, mitigate, and address the incident.
Where required by applicable law, we may notify the relevant authority and/or affected individuals in accordance with applicable legal requirements.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Website, services, technologies, business operations, legal requirements, or data protection practices.
When we update this Privacy Policy, we will revise the “Last updated” date below. We encourage you to review this page periodically to stay informed about how we collect, use, store, and protect your personal information.
By continuing to access or use the Website after any updates become effective, you acknowledge the revised Privacy Policy.
18. Contact Us
If you have any questions, comments, requests, or concerns regarding this Privacy Policy or how we process personal information, you may contact us at:
RVSTARS RV EXPERT DUBAI
License No.: 53010
Address: Dubai Silicon Oasis (HQ), Dubai, United Arab Emirates
Phone: +971 55 187 9791
Email: [office@rvstars.ae](mailto:office@rvstars.ae)
Website: https://www.rvstars.ae/
Last updated: February 24, 2026
